DeMets

Frequently Asked Questions

Q. Where is DeMet’s Candy Company located?
A. Our corporate headquarters are in Stamford, CT. For more information or how to contact us, please go to our Contact Us page.

Q. How many brands does DeMet’s Candy Company own?
A. Currently, DeMet’s Candy Company owns four brands: TURTLES^®, FLIPZ^®, TREASURES^® and STIXX^®.

Q. Can I buy products directly from DeMet’s Candy Company?
A. Unfortunately at this time, DeMet’s Candy Company is unable to sell our products directly to the public.

Q. Where can I get the nutrition facts for your products?
A. The nutrition facts for all of our products can be found on our product pages. If you do not find what you are looking for, you can submit an inquiry to our Consumer Affairs department by emailing us from our Contact Us page.

Q. Are DeMet’s products kosher?
A. Yes, all DeMet’s products are kosher certified by the Orthodox Union.

Q. Interested in submitting a new product idea to DeMet’s?
A. At this time, we are unable to accept new product ideas from outside of the DeMet’s organization.

Q. Looking for employment at DeMet’s?
A. Please refer to the Careers section of our website for information on how to apply for a job at DeMet’s Candy Company.

Q. Looking for a specific DeMet’s product but cannot find it?
A. Unfortunately, not all of our products are available everywhere. Click Where To Buy to search for our products.

Q. Does DeMet’s offer any candies for people with diabetes?
A. Yes, DeMet’s makes a number of sugar-free products that may appeal to people living with diabetes. Please visit our product pages to find more information about these products.

Q. Where can I purchase DeMet’s candy products online?
A. Please click Where To Buy to search for retail locations. Please click here to find a list of online retailers.

Q. Where can I find a distributor to supply my business with DeMet’s candy products?
A. Please submit an inquiry through our Contact Us page and we will get back to you shortly to let you know how you can start selling DeMet’s candy products.

Q. Why does some of the chocolate appear to be white?
A. This is most likely a result of chocolate bloom. Chocolate contains cocoa butter or oils in its formulation that tend to separate from one another when the product is subjected to extreme temperatures. The physical appearance of the product can look cloudy grey or white or contain spots. This can happen during distribution and/or storage. We recommend chocolate products be stored between 60-70 degrees to avoid chocolate bloom.

Q. Is bloom harmful?
A. In general, bloom is harmless. If you are concerned or suspect something other than bloom, do not eat the product.

Q. Does bloom mean that the product is old?
A. Age is not a factor regarding bloom; even fresh chocolate products can become bloomed.

Q. My product tastes stale. What should I do?
A. All products that leave our facilities are shipped fresh and in good condition. Past investigation shows that the product may not have been stored correctly during distribution and/or shipping. Storage conditions greatly affect the quality of candy, especially chocolate products. If it is stored for long time periods, especially at warm temperatures, the quality of the product will deteriorate leaving the product tasting stale and/or ill-flavored. Other factors that might contribute to poor quality of the product include storage near scented items or in areas of high humidity.

Q. Where can I buy your products outside of North America?
A. Currently, the only DeMet’s authorized dealer outside of North America is CyberCandy in the United Kingdom. You can find our products on their website at www.cybercandy.co.uk.